Customer Service Agent | Bucharest

Customer Service Agent | Bucharest


Administration connected to orders (entering the order into the internal system, ordering the products in the warehouse, issuing proforma invoice, credit notes, order check, sending the invoices)

Phone and e-mail contact with customers (update on delivery of products)

Phone and e-mail contact with the marketing department and with the warehouses, with demand planners and with speditors

Solving the claims of customers

Daily statistics (controls of backorders, EDI orders and Tool Commerce)

Creates and maintains actual customers database

Cooperates on sales actions preparation


Very good spoken and written command of English

Experience in work related to customer service

Customer orientation (external and internal), ability to work in a team, multi-tasking, orientation for problem solving, proactive approach, strong team player with very good communication skills (ease of making contact)

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