Jr. Customer Service Representative

Learning & Development Quest is searching for Jr. Customer Service Representative | Bucharest - for one of our partners.

RESPONSABILITATI:

Cooperation and coordination of operational activities with other departments of the company in terms of customer orders (local Sales and Marketing, Warehouse; Financial Controlling, Transport Company)
Phone and e-mail contact with the marketing department and with the warehouses, with demand planners and with freight forwarder
Close cooperation with sales & marketing departments and collaborators
Cooperation on sales actions preparation
Building and maintaining good relationships with customers and taking care of them; phone and e-mail contact with customers (update on delivery of products), answering product and service questions
Solving the claims of customers
Creating and maintaining actual customer’s database
Participation in regional calls with Operations Manager and Transport Company to discuss issues; reporting, new projects;
Participation in projects / initiatives aimed at increasing the efficiency of the department (system upgrade & testing)
Run Customer Service reports to Operations Manager
Daily statistics (controls of backorders, EDI orders and Tool Commerce), determining the cause of the problems

CERINTE:

Very good English knowledge
Candidate profile: customer orientation (external and internal), ability to work in a team, multi-tasking, orientation for problem solving, proactive approach, strong team player with very good communication skills (ease of making contact)
Fresh graduates are encouraged to apply also.

Send your CV at info@ldquest.com or cariera@ldquest.com

Cautam Director Logistica | Bucuresti, Popesti-Leordeni