Order 2 Cash Analyst
Learning& Development Quest is searching for Order 2 Cash Analyst - Bucharest | for one of our partners.
- Caring for the sales development through the implementation "Order-to-cash" process (starting from the order, through his service; customer claim handling and execution) - Cooperation and coordination of operational activities with other departments of the company in terms of customer orders (local Sales and Marketing, Warehouse; Financial Controlling, Transport Company) - Phone and e-mail contact with the marketing department and with the warehouses, with demand planners and with freight forwarder - Close cooperation with sales, marketing of both markets – Traditional market and modern market DIY stores - Cooperation on sales actions preparation - Close cooperation with Plannist in terms of product availability - Building and maintaining good relationships with customers and taking care of them; phone and e-mail contact with customers (update on delivery of products), answering product and service questions - Solving the claims of customers - Creating and maintaining actual customer’s database - Participation in regional calls with Operations Manager and Transport Company to discuss issues; reporting, new projects; - Participation in projects / initiatives aimed at increasing the efficiency of the department (system upgrade & testing) - Run Customer Service reports to Operations Manager - Daily statistics (controls of backorders, EDI orders and Tool Commerce), determining the cause of the problem
- Very good English knowledge - Experience in work related to customer service in „Order to Cash” process will be an asset - Knowledge of SAP or other ERP system will be an asset - Candidate profile: customer orientation (external and internal), ability to work in a team, multi-tasking, orientation for problem solving, proactive approach, strong team player with very good communication skills (ease of making contact) - Fresh graduates are encouraged to apply also.
Apply at firstname.lastname@example.org or email@example.com