Customer Service Specialist
Learning & Development Quest is searching for Customer Service Specialist - for one of his partners | Bucharest
Responsibilities:
Key Responsibilities:
- Caring for the sales development through the implementation "Order-to-cash" process (starting from the order, through his service; customer claim handling and execution)
- Cooperation and coordination of operational activities with other departments of the company in terms of customer orders (local Sales and Marketing, Warehouse; Financial Controlling, Transport Company)
- Phone and e-mail contact with the marketing department and with the warehouses, with demand planners and with freight forwarder
- Close cooperation with sales, marketing of both markets – Traditional market and modern market DIY stores
- Cooperation on sales actions preparation
- Close cooperation with Plannist in terms of product availability
- Building and maintaining good relationships with customers and taking care of them; phone and e-mail contact with customers (update on delivery of products), answering product and service questions
- Solving the claims of customers
- Creating and maintaining actual customers database
- Participation in regional calls with Operations Manager and Transport Company to discuss issues; reporting, new projects;
- Participation in projects / initiatives aimed at increasing the efficiency of the department (system upgrade & testing);
- Run Customer Service reports to Operations Manager
- Daily statistics (controls of backorders, EDI orders and Tool Commerce), determining the cause of the problem
Requirements:
- Very good English knowledge
- Experience in work related to customer service in „Order to Cash“ process will be an asset
- Knowledge of SAP or other ERP system will be an asset
-Candidate profile: customer orientation (external and internal), ability to work in a team, multi-tasking, orientation for problem solving, proactive approach, strong team player with very good communication skills (ease of making contact)
- Fresh graduates are encouraged to apply
Apply at cariera@ldquest.com, info@ldquest.com
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