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Customer Service Specialist

Learning & Development Quest is searching for Customer Service Specialist - for one of his partners | Bucharest
Responsibilities:

Key Responsibilities:

- Caring for the sales development through the implementation "Order-to-cash" process (starting from the order, through his service; customer claim handling and execution)

- Cooperation and coordination of operational activities with other departments of the company in terms of customer orders (local Sales and Marketing, Warehouse; Financial Controlling, Transport Company)

- Phone and e-mail contact with the marketing department and with the warehouses, with demand planners and with freight forwarder

- Close cooperation with sales, marketing of both markets – Traditional market and modern market DIY stores

- Cooperation on sales actions preparation

- Close cooperation with Plannist in terms of product availability

- Building and maintaining good relationships with customers and taking care of them; phone and e-mail contact with customers (update on delivery of products), answering product and service questions

- Solving the claims of customers

- Creating and maintaining actual customers database

- Participation in regional calls with Operations Manager and Transport Company to discuss issues; reporting, new projects;

- Participation in projects / initiatives aimed at increasing the efficiency of the department (system upgrade & testing);

- Run Customer Service reports to Operations Manager

- Daily statistics (controls of backorders, EDI orders and Tool Commerce), determining the cause of the problem

Requirements:

- Very good English knowledge

- Experience in work related to customer service in „Order to Cash“ process will be an asset

- Knowledge of SAP or other ERP system will be an asset

-Candidate profile: customer orientation (external and internal), ability to work in a team, multi-tasking, orientation for problem solving, proactive approach, strong team player with very good communication skills (ease of making contact)

- Fresh graduates are encouraged to apply

Apply at cariera@ldquest.com, info@ldquest.com

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